Frequently asked questions

Some insurance plans, often HMO-type plans, require a referral from your primary care provider before you see a specialist, so please check with your insurance plan. If your plan needs a referral, ask your primary care office to send it to the location you plan to visit. Questions? Call your location or message us.

Insurance plans change often, so please call your office to check your coverage before your visit.

Bring your photo ID and a list of your medicines. If your plan requires a referral, please make sure it has been sent before your visit. Please arrive 15 minutes early for your first visit.

We will confirm your appointment, check your photo ID, and the clinician will examine the concern you came in for.

Mohs surgery removes skin cancer one thin layer at a time and checks the edge under a microscope during the visit. Reconstruction is usually done the same day.

Biopsy results usually take about 7 to 10 days. Call your location if you have not heard back and were told to expect a result.

If you need to cancel or reschedule, please call your location as early as you can so we can offer the time to another patient.

Most adults benefit from a yearly skin exam; your provider may recommend more frequent checks if you’ve had skin cancer or have many moles. Check your own skin once a month. A printable body map is on the skin self-check page.

Often, yes. Supplemental cancer policies, such as Aflac, usually pay benefits directly to you for radiation treatment, including superficial radiation therapy. Let your location know you have a policy and ask what paperwork it needs. Benefits depend on your policy; check with your insurer. Read more about cancer insurance policies.

Registered patients can view their pathology (biopsy) reports and scheduled appointments, and pay a bill. To register, please call your location. To reach our team, call your location or message us. Open the Patient Portal (opens in new tab)